At infratrends we strive to provide our customers with a seamless and enjoyable shopping experience. We understand that there may be situations where you might need to return or exchange a product. Our Refund Policy is designed to guide you through the process and ensure your satisfaction.  

Eligibility for Refund:  

• To be eligible for a refund, the item must be unused, in its original condition, and with all tags attached.  
• The return must be initiated within 48 hours from the date of delivery.  

Non-Refundable Items:  

• Certain items, such as intimate wear, accessories, and personalized/customized products, are non-refundable for hygiene and personalization reasons.  

Returns Process:  

• To initiate a return, log in to your account and visit the "My Orders" section. Follow the provided instructions to generate a return request.  
• Clearly state the reason for the return and provide any necessary supporting documentation.  
• Our customer support team will review your request and guide you through the return process.  

Refunds (If Applicable):  

• Upon receipt of your returned item and completion of the inspection, an email will be sent to confirm the item's reception.   
• The email will also notify you of the approval or denial of your refund request.   
• Please anticipate a processing time of approximately (5-7) five to seven days for your refund to be processed.  

If you have any questions or concerns regarding your returns or refunds, please do not hesitate to contact us. Your satisfaction is our top priority, and we are committed to ensuring you enjoy a smooth and pleasant shopping experience.