Motaria Hub Enterprises Private Limited (“we,” “our,” “us”), the team that owns infratrends.in, is dedicated to giving users (“you,” “your”) an unparalleled shopping experience. We understand that sometimes plans change, and we want to make the cancellation process as smooth as possible. If you need to cancel an order, we are here to assist you. We strive to process cancellations promptly, but please note that certain conditions apply. This policy outlines the steps and guidelines for cancellations to ensure a hassle-free experience. By shopping with us, you agree to the terms described in this cancellation policy.Cancellation Timeframe
You have a limited window to cancel your order once it has been placed.
To provide an optimal shopping experience, we process orders promptly, so timing is crucial. If you need to cancel, it’s best to do so as quickly as possible to ensure your request is fulfilled. Orders that have already been dispatched cannot be canceled, but you may return the items once they arrive. Please review our full cancellation guidelines below to ensure your request is handled within the allowed timeframe.How to Cancel Your Order
 

When Cancellation is Not Possible

In certain situations, cancellation may not be possible due to the stage in the order fulfillment process. Once your order has been processed or shipped, we may no longer be able to stop it from reaching you. Additionally, custom or personalized items cannot be canceled once the production process has begun. If cancellation is no longer an option, we recommend using our returns process once the items are delivered. We will notify you promptly if your order cannot be canceled, and you will have the opportunity to explore other options.Refunds After Cancellation

Once an order is canceled, we will initiate a refund according to the original payment method. Refunds typically take a few business days to reflect, depending on your payment provider’s policies. We will send you a confirmation email with the refund details once it has been processed. Please note that if your order has been shipped before cancellation, the refund process will begin after you return the items. The refund will only cover the cost of the items; shipping fees may not be included in the refund amount. For more information, please visit our Return and Refund Policy.